Shaka Privacy Policy

Last Updated Date: October 18th, 2023

Shaka's approach to your privacy focuses on doing the right thing. You should never feel surprised about the information we know about you or when we contact you. Every interaction should be valuable to both you and Shaka. If you ever feel like the information we know about you is surprising, please let us know.

When it comes to being stewards of your information, we'll do the right thing and won't use your information without your permission. We strive to collect the least amount of information possible. Your information takes up space, and we like space.

Please read this policy carefully to understand how we handle and treat your personal information.

If you disagree with this privacy policy, please do not use our Services for any reason. Our Services are defined as anything Shaka Culture Inc. creates and owns.

What information does Shaka collect?

Shaka collects data to enable it to operate the Services effectively, and to provide you with the best experiences on our website and our Services. You provide some of this data to us directly, such as when you register to use our Services (whether directly through us, or indirectly through a collaboration service or third party service like Slack or Teams), subscribe to a newsletter, respond to a survey, make an enquiry through our website, contact us for support, or contact us as a prospective customer, vendor, supplier, or consultant. We get some of your data by recording how you interact with our website and our Services by, for example, using technologies like cookies. We also obtain and process data in the context of providing the Services.

When an Administer adds Shaka to your chat platform (e.g., Slack, Microsoft Teams), we collect information necessary for our Services to function. But, of course, we also collect information if you give it to us.

Any of the information we collect from you may be used in one of the following ways: (a) Personalize your experience. (b) Better respond to your individual needs. (c) Operate and improve our Services. (d) Improve customer service. (e) Contact you. Below is a list of what we collect and why.

Name and contact information.

We may collect your first and last name, email address, postal address, phone number, company information, and other similar contact data.

Names and URLs of chat platforms you use with Shaka.

Used to display names in the product, identify your platform for support, and associate information about your platform to itself.

The number of people in your chat platform.

We use this for product functionality and internal reporting.

Customer information.

When you subscribe to our Services, you will control what data is collected and thus, stored on our systems. For example, you might give us the following types of data during your use of the Services: year hired, title, department, office location. In such cases, we act as a data processor. Shaka will never ask for sensitive information from users.

Messages.

To operate, maintain, and provide the features and functionality of our Service, we only collect needed information, including; message, timestamp, giver, receiver, and where the message was located (e.g., channel name, chat platform). We only save messages directed at the Shaka application. This means we will not see all the messages in your chat platform.

Payment information.

When you make payments to Shaka, you will be directed to our payment provider (currently, Stripe), and any payment information that you provide is sent directly to the payment provider. We do not have access to complete payment information.

Device and Usage information.

We may collect data about your device and how you and your device interact with Shaka and our Services. For example, we may collect usage data such as data about the features you use, the Services you purchase, and the web pages you visit. This also includes your interactions on our website, and your interactions with us via email.

If you have any questions about the information we collect, please contact us at contact@joinshaka.com.

Where your information is stored and protections

Security and Storage

We use Heroku and Amazon Web Services as hosting providers in the United States to store and protect your information. They are up-to-date, set up with the latest security standards, and undergo recurring security assessments to protect your information.

When you submit information via our Service, your information is protected and encrypted at rest and in transit through secure connections. We implement a variety of security measures to maintain the safety of your personal information. If your data is exposed to an unknown 3rd party, we will notify you via email within 72 hours of the reported incident.

Shaka may transfer your data to countries you don't live in. We offer European Union Model Clauses, known as Standard Contractual Clauses, to meet General Data Protection Regulation requirements for Administrators and Members who are citizens of the European Union. A copy of our data processing addendum, including Model Clauses, is available by contacting us.

If you have any questions about data security and storage, please contact us at contact@joinshaka.com.

How long do we retain data about you?

We use historical data about people who use our Services to generate internal research reports and for you to view historical information about your usage.

If you stop using the Service, your data is also available to Administrators for your Shaka account. Administrators can use your old data to see historical participation, messages you sent to Shaka and received, and any other data collected about you.

We remove your data after an Administrator removes or stops using our Services, and sufficient time has passed to warrant data removal. The Administrators for your account are responsible for your data. In most circumstances, they must approve of any data removal or modifications. If you are a Member of the European Union and your Administrator will not request to remove your data, please get in touch with us at contact@joinshaka.com.

Cookies

Cookies are small files a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), enabling the sites or service providers' systems to recognize your browser and capture and remember certain information.

We use cookies to aggregate data about site traffic and interaction to offer better Services now and in the future. We may contract with third-party service providers to better understand our site visitors and operate Shaka. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our Services.

Here are some examples of how we use cookies:

  • To keep you logged into the website.
  • We use cookies for website surveys to learn more about changes we make to the product and your reaction to them.
  • We use cookies to see how people interact with the website and our app in chat platforms to compute product usage metrics and monitor the inflows of new prospects.
  • Our customer support software has cookies that enable onsite support widgets and help us better assist you.

You have the right to accept or reject our cookies. You can exercise that right by not using our Services or your web browser to accept or refuse cookies. You can visit your web browser's help menu to learn how to accept and reject cookies.

If you have questions or feedback about how Shaka uses cookies, please let us know at contact@joinshaka.com.

Who has access to your information?

Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the Services requested. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect others' rights, property, or safety. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses. An example would be creating an advertisement about how people who use Shaka on Slack highlight employee music X times per month on average. This is where you aggregate data to make it so the people behind it cannot be identified.

How can you control your data?

You will have different rights regarding your data if you are an Administrator or User. If you are an Administrator, you can request us to send, remove or modify any information about your account. We can export reports out of Shaka by emailing us at contact@joinshaka.com. To permanently remove your data, you must email us at contact@joinshaka.com, and we will remove your identifiable data within 30 days of notice.

Consent

If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not provide any personal information to our Service or agree to our Terms of Service and Privacy Policy. If you have provided personal information and no longer consent to its use or disclosure as outlined herein, please notify us at contact@joinshaka.com.

Data Protection Authority

Subject to applicable law, you have the right to (i) restrict Shaka's use of your Personal Data and (ii) lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area and would like to complain, please contact your Data Protection Authority. You can find a list of Data Protection Authorities by clicking here. (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).

Please get in touch with us before complaining. We will do our best to meet your needs, and adhere to applicable laws, our Terms of Service, and this Privacy Policy.

Contacting Shaka

If there are any questions regarding this privacy policy, you may contact us at contact@joinshaka.com